Zoome Casino Privacy Policy

At Zoome Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us when you play at our casino zoome platform. This privacy policy explains how we collect, use, store and safeguard your information whenever you visit zoome casino online, register an account, complete a zoome casino sign up, or use our zoome casino app on any device. By accessing our services, you agree to the practices described below.

Who We Are

Zoome Online Casino is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, located in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado. Our terms also reference Vixatrix Limited, registered in Cyprus under number HE 459370, with a registered office at Pavlou Nirvana 4, Alpha Tower, 1st floor, Flat/Office 11, 3021 Limassol. We operate under a licence issued by the Tobique Gaming Commission, e-gaming licence number 0000002. You may verify our licence directly with the Tobique Gaming Commission, and any unresolved dispute may be referred to the independent ADR body EGIS at disputes@egis-adr.com.

Information We Collect

We collect several categories of information when you use zoome casino australia services, including during registration, deposits, withdrawals and gameplay.

Information You Provide

• We collect your full name, date of birth, residential address, email address and phone number when you complete a zoome casino sign up.
• We collect identification documents and proof of address for verification purposes required by our licence.
• We collect financial and payment details when you make a deposit or request a zoome casino withdrawal, including card, bank transfer or cryptocurrency wallet information.
• We collect any correspondence you send us via LiveChat, email or WhatsApp when contacting our support team.

Information We Collect Automatically

• We collect your IP address, browser type, device information and operating system when you access zoome casino mobile or our browser-installable PWA.
• We collect gameplay data, including games played, stakes, wins, losses and session duration.
• We collect login timestamps and authentication data whenever you complete a zoome casino login.
• We use cookies and similar tracking technologies to understand how you interact with online zoome casino australia pages.

How We Use Your Information

We use the information we collect for the following purposes:

• We use your data to verify your identity, age and eligibility before granting access to zoome casino real money games.
• We use your data to process deposits and withdrawals securely and efficiently.
• We use your data to personalise your experience, including tailoring promotions, loyalty rewards and VIP benefits.
• We use your data to detect and prevent fraud, money laundering and unauthorised account access.
• We use your data to communicate important account updates, security notices and service changes.
• We use your data, where you have consented, for marketing communications about new features, tournaments or offers.
• We use aggregated data to improve zoome casino games download performance and overall platform stability.

Cookies and Tracking Technologies

We use cookies to remember your preferences, keep you signed in, and analyse traffic across zoome online casino pages. Cookies also help us recognise returning players who use zoome casino app android or download our platform through a supported browser. You can manage or disable cookies through your browser settings, though doing so may affect certain functionalities, including automatic zoome casino login features.

How We Share Your Information

We do not sell your personal data. However, we may share information with:

• Payment processors such as Tronabriz Limited and CoinsPaid, which handle Paysafe and cryptocurrency transactions on our behalf.
• Regulatory authorities, including the Tobique Gaming Commission, when required by law or licence conditions.
• Identity verification providers who assist us in confirming your age and identity before you access casino zoome australia services.
• Fraud prevention and security partners who help us protect your account and our platform.
• Professional advisors, auditors and dispute resolution bodies such as EGIS, where necessary to resolve complaints.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. All sensitive information, including payment details submitted during a zoome casino bonus withdraw request, is encrypted using secure protocols. Access to your data is restricted to authorised personnel who require it to perform their duties.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax and regulatory obligations. Transaction records related to deposits, bonuses and any zoome casino bonus codes used are kept in accordance with anti-money laundering requirements. Once retention obligations expire, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to withdraw consent to marketing communications at any time.
• You have the right to object to certain types of data processing.
• You have the right to request a copy of your data in a portable format.

To exercise any of these rights, you can contact our support team at support@zoome.casino, and we will respond within a reasonable timeframe.

Age Restrictions and Account Eligibility

Our services are intended only for players of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we discover that an account has been created by an underage individual, we will suspend the account and delete the associated data, subject to legal requirements.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, and we may decline registration or restrict account access accordingly. If you access zoome casino download or zoome casino app download features from a restricted location, your account may be subject to review and possible closure in line with our terms.

International Data Transfers

As we operate internationally, your data may be transferred to and processed in countries outside your own, including Costa Rica and Cyprus, where our operating entities are based. We take appropriate steps to ensure that any international transfer of your data is conducted with adequate safeguards in place.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of zoome casino services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, you can reach our support team 24/7 via LiveChat, email at support@zoome.casino, or WhatsApp at +447831130277. We are committed to addressing your concerns promptly and transparently.