Zoome Casino Terms and Conditions

Welcome to Zoome Casino. These Terms and Conditions govern your use of our website, our games and every service we provide through casino Zoome, and by creating an account or continuing to use our platform you confirm that you have read, understood and agreed to be bound by them in full. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Who We Are

Zoome Casino is owned and operated by Novatrix SRL, registered in Costa Rica under number 3-102-893958, with its registered address in Potrero Cerrado, North Side of Manuel Avila Camacho School, County 07 of Oreamuno, Province 03 of Cartago. These terms also reference Vixatrix Limited, a company registered in Cyprus under number HE 459370, with its registered office at Pavlou Nirvana 4, Alpha Tower, 1st floor, Flat/Office 11, 3021 Limassol. We have operated Zoome Casino since 2022 and hold an e-gaming licence issued by the Tobique Gaming Commission under licence number 0000002. You may verify our licence directly with the Tobique Gaming Commission at any time.

Acceptance of These Terms

By registering with us, you agree that these terms, together with our privacy policy and any bonus-specific rules, form the entire agreement between you and Zoome Casino. We reserve the right to amend these terms at any time, and any material change will be published on this page. Your continued use of Zoome Casino after changes are posted constitutes your acceptance of the revised terms.

Eligibility and Account Registration

To complete a Zoome Casino sign up, you must be at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher. You must provide accurate, current and complete information during registration, and we may request supporting documentation to verify your identity before allowing withdrawals. Only one account per person, household and device is permitted, and we reserve the right to suspend or close duplicate accounts. Once registered, you can complete your Zoome Casino login from desktop or mobile, and access your account for real-money play.

We currently focus on the Australian market, and all transactions on this locale are processed in AUD. If you are looking for a Zoome Casino Australia experience, our platform is fully localised for Australian players, including AUD-denominated deposits, bonuses and withdrawals.

Restricted Territories

We are unable to offer our services to residents of certain jurisdictions, including but not limited to Afghanistan, Belarus, Belgium, Brazil, Bulgaria, select provinces of Canada, China, Cuba, Cyprus, Estonia, France excluded regions, Greece, Iran, Iraq, Israel, Japan, Latvia, Lithuania, Malta, the Netherlands, North Korea, Poland, Romania, Russia, Spain, Ukraine, the United Kingdom, the United States, Venezuela and Yemen, among others listed in our full restricted-country schedule. We continue to serve players in Sweden, but Swedish residents are excluded from all bonuses, promotions, VIP benefits and loyalty point exchanges. Bonuses are additionally unavailable to citizens of Poland, Sweden, Israel, Spain, the UK and the USA, regardless of current residence.

Deposits and Withdrawals

We support a broad range of payment methods so you can fund your account and play with real money without unnecessary friction. Available deposit options include Visa, Mastercard, Giropay, CashToCode, bank transfer, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin and USDT, and we charge no fees on any of these methods. Card, Giropay and CashToCode deposits are processed instantly, starting from A$20 up to A$6,000, while bank transfers take up to 24 hours with a minimum of A$85. Crypto deposits are processed instantly through our payment partner and have no upper limit.

Withdrawals can be requested via bank transfer, PayAnyBank or any supported cryptocurrency, again free of charge. Minimum withdrawal amounts start at A$75 for bank transfer and PayAnyBank, while crypto minimums vary by coin. We apply daily, weekly and monthly withdrawal caps of A$1,500, A$7,500 and A$15,000 respectively, though progressive jackpot wins are always paid in full regardless of these limits. Before requesting a Zoome Casino withdrawal, all deposits must be wagered at least three times, with poker contributing only 5% toward this requirement. We may hold a first withdrawal request for up to 28 days if your identity verification is incomplete, so we encourage you to submit your documents early.

Bonuses and Promotions

We offer a generous Zoome Casino welcome bonus split across your first three deposits, each requiring a minimum of A$20 and each carrying a 40x wagering requirement. Your first deposit is matched 100% up to A$1,500 plus 100 free spins; your second deposit is matched 50% up to A$1,125 plus 50 free spins; and your third deposit is matched 100% up to A$1,125 plus 100 free spins. Free spins are credited on eligible BGaming titles and released in daily batches. No manual entry of a Zoome Casino bonus code is required, as eligible deposits are recognised automatically.

Beyond the welcome package, we run a rotating calendar of reload offers, cashback promotions and a Wheel of Fortune feature, alongside a ten-level loyalty ladder and a five-tier VIP program offering weekly cashback, a personal account manager and exclusive tournament access. Every bonus is governed by a maximum bet of A$7.50 per round while active, and bonuses cannot be combined. If you wish to make a Zoome Casino bonus withdraw request, all wagering conditions attached to that bonus must be fully completed first.

Mobile Access and Platform Availability

We have optimised our platform for both desktop and mobile play, and there is no need for a traditional Zoome Casino app download from an app store. Instead, our Zoome Casino app functions as a browser-installable progressive web app, which you can add directly to your home screen on iOS or Android for an app-like experience without a full games download. This allows you to enjoy our full library, including pokies, live dealer tables and jackpot slots, from any device.

Responsible Gaming

We are committed to promoting safer play across our platform. We provide tools including deposit limits, loss limits, session reminders and self-exclusion options, and we encourage you to use them if your gambling activity becomes a concern. Our support team can guide you toward independent organisations offering further assistance if needed.

Intellectual Property

All content on our website, including our software, graphics, trademarks and game titles supplied by our providers, remains the property of Zoome Casino, our licensors or our affiliated brand, and may not be copied, reproduced or distributed without our written consent.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access at all times. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our platform, technical faults, or delays outside our reasonable control.

Dispute Resolution and Governing Law

These terms are governed by the laws applicable to our licensing jurisdiction. Any dispute regarding your account or our services should first be raised with our support team. If unresolved, disputes may be escalated to the Tobique Gaming Commission, our licensing authority, or to the independent alternative dispute resolution body EGIS, which can be contacted at disputes@egis-adr.com.

Contact Us

If you have questions about these terms, your account, or any promotion, our team is available 24/7 via live chat, WhatsApp at +447831130277, or by email at support@zoome.casino. We are always happy to help, whether you need assistance with your Zoome Casino login, a pending withdrawal, or general questions about playing with us.